3D Highlighter Contour Palette

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@lumereluxe.com.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@lumereluxe.com.

When will my order be processed?

We process orders between Monday and Friday. Orders will be processed within 3-5 business days from the order date and shipped the next day after the processing day. Please note that we don't ship on weekends.

Please allow extra time for your order to be processed during holidays and sale seasons. Orders to Australia typically range between approximately 5-12 business days due to distance traveling and customs.

If you need to change or cancel your order, please contact us immediately. Once your order has been processed, we will be unable to make any changes.

Do you offer free shipping?

Yes, we offer free standard shipping worldwide for all orders over $100 AUD.

Can I change my shipping address after placing an order?

If your order hasn’t been processed yet, please contact us immediately at support@lumereluxe.com and we’ll do our best to update your address before dispatch.

Why am I receiving my items in separate packages?

It is normal for our items to come in separate packages. In order for us to provide you with the quickest shipping speeds, we house our products in different warehouses.

*All shipping times exclude clearance/customs delays.

Will I be charged with customs and taxes?

The prices displayed on our site are tax-free in AUD, which means you may be liable to pay for duties and taxes once you receive your order.

Import taxes, duties and related customs fees may be charged once your order arrives at its final destination, and are determined by your local customs office.

Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of the charges, please contact your local customs office.

Tracking your package:

Once your order has shipped you will receive an email from us with a tracking number and link to track your order. Please navigate to our tracking page.